This document sets out the shipping policy that applies to customers that make a purchase at www.silkroademart.com. If you have any questions, please contact our customer service team on +91-484-2942816 or orders@silkroademart.com

Shipping Options & Delivery time: We offer the following shipping options – you will be asked to select a shipping method at checkout.

INDIA

Courier/Registered Parcel(By road): Rs. 80 minimum and increases as per weight. Delivery time 8-16 Days. No return Pickup is done by us in case of return requests. Buyer need to ship the item by himself. Preferable mode is indiapost.
Speed post(By air): Rs. 120 minimum and increases as per weight Delivery time 5-8 Days. No return Pickup is done by us in case of return requests. Buyer need to ship the item by himself. Order is dispatched through Speedpost.
Blue Dart/DTDC Express(By Air): Rs. 390 minimum and increases as per weight Delivery time 3-5 Days. Return Pickup is done by us in case of return requests. Order is dispatched through Bluedart to DTDC express

Order Processing Time:

Regular orders: Orders are processed and dispatched in 48 Hrs. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Preorders & International orders: Orders are generally delivered in 30-60 days of placement.
Other: Listing mentioned 7-10 days dispatch are dispatched in 7-10 days.

Tracking Your Order: Once your order has been dispatched, we will send you a confirmation email and WhatsApp message with tracking information. You will be able to track your package directly on the carrier’s website. Please note that sometimes there may be delay in getting tracking numbers.

Returns, Refunds, and Exchanges: We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.